Senior IT Support Engineer

About the Role

You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF. You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions.

Responsibilities

IT operations & endpoint

• Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.
• Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.
• Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.
• Document fixes, runbooks, and FAQs to help the team scale.

Identity & access

• Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.
• Help run periodic access reviews and collect audit evidence.

Network & security tooling

• Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.
• Help maintain DLP policies and triage alerts for potential data exfiltration.
• Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).
• Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.

Scripting & automation

• Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.
• Build small tools that make the team faster (no full-stack development required).
• Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based run).