Senior IT Engineer

What you'll do

• Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.
• Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
• Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.
• Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.
• Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.
• Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.
• Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.
• Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.

Who you are

• You are inherently driven to anticipate operational issues early and execute durable, long-term technical solutions.
• You are able to seamlessly translate sophisticated technical infrastructure concepts into clear, digestible guidance for non-technical stakeholders.
• You are highly comfortable navigating ambiguity, taking deep personal ownership of project outcomes, and driving execution from day zero.
• You are exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure, SaaS ecosystems, and security trends.
• You are a trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation.
• You are grounded by a clear bias toward action, executing results with thoroughness, and delivering a measurable business impact.

Your skill-set

Must-haves:

• 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.
• Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Acti