Senior IT Analyst

Responsibilities

• Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
• Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
• Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness
• Manage software license lifecycle including tracking, renewals, and disposition planning
• Deploy, configure, and maintain endpoint management solutions with a strong focus on macOS and Jamf
• Manage and support core SaaS platforms including Okta, Salesforce, and MDM tooling
• Assist with application onboarding for contractors and new employees
• Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls
• Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
• Write scripts and build automation (Python or TypeScript) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots
• Work with application and software engineers to implement continuous improvement, automation, and system upgrades
• Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements

Qualifications

• 4+ years of IT operations experience, ideally in a fast-paced tech startup; fintech, banking*, or compliance-adjacent environments strongly preferred given regulatory context
• Demonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirements
• Strong macOS proficiency required; working knowledge of Windows, Linux, iOS, and Android
• Hands-on expertise with Jamf, Kandji, or comparable MDM platforms
• Experience managing broad asset inventories beyond endpoints — including virtual infrastructure, SaaS, and non-traditional assets
• Experience with IAM, MDM, and SaaS management tooling
• Familiarity with IAM concepts and cloud platforms (AWS, GCP, or Azure)
• Programming experience in Python or TypeScript