Senior Integration Engineer - Tokenization

The Impact You’ll Have

• Ensure key technical stakeholders at customers and prospects deeply understand our platform, what sets it apart, and how to get integrated and live quickly
• Own the technical implementation of customers onto our platform, including technical advisement, environment configuration, and troubleshooting
• Become an expert on Marqeta's tokenization APIs, developing and sharing best practices for deploying them
• Balance the big picture and the details — spotting downstream impacts or "gotchas" before they happen, while also handling precise, hands-on tasks with minimal oversight
• Troubleshoot collaboratively with customers during integration, guiding them through documentation and diagnosing root causes of errors
• Serve as a tokenization technical resource for delivery and onboarding teams, and as the "voice of the customer" in external engagements
• Partner with Product, Engineering, and other cross-functional teams to improve the processes driving customers' technical onboarding journeys
• Maintain deep, current expertise on Marqeta's product and features, surfacing implementation learnings and customer feedback to Product and Technology
• Communicate confidently and clearly, balancing best practices, regulatory constraints, and Marqeta's evolving platform capabilities

Who You Are

• 5+ years of experience working with enterprise customers, responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
• Proficient working with APIs (you don’t need to be a developer but you must be comfortable explaining API concepts to our customers)
• Experience with Bruno or Postman. SQL and Datadog are a plus
• Ability to understand complex enterprise requirements and communicate technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings
• Ability to identify customer onboarding issues and work cross functionally to develop scalable solutions. Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
• Experience in the B2B technology space with a knack for understanding what makes businesses tick and what drives their growth
• Strong understanding of payments specifically issuing (e.g. tokenization, networks, point-of-sale)
• Bachelor’s Degree preferred, or equivalent combination of education and experience

Your Manager

• Rebecca Horner - Director, Card Operations