Senior Implementation Specialist

About this role

We're hiring our first Implementation Specialist to own onboarding delivery for CoLab's customers, ensuring teams are confident and capable when they go live. Your work is foundational to ensuring they engage, expand, and become long-time CoLab advocates. 

You'll guide customers from signed deal to early adoption: configuring their environments, training users, and navigating the organizational change that comes with shifting how engineering teams collaborate. You'll partner closely with Customer Success Managers who own the long-term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer Education who builds the scalable learning content and Academy infrastructure, and Product who builds the in-product onboarding experience. Together, you'll make sure every customer is set up to realize real value with CoLab.

In your role you are focused on hands-on delivery. You'll work together closely with Customer Education, whose role is scalable enablement. Your pattern recognition from live implementations informs what education content gets built, and the resources they create make your implementations more efficient and consistent over time. As the onboarding function matures, the line between "what gets delivered 1:1" and "what gets delivered through self-serve education" will evolve, and you'll help define that together.

You'll also be building the onboarding function itself — the playbooks, processes, and infrastructure that make what works for one customer repeatable and scalable across many. If you're energized by the combination of hands-on customer delivery and the chance to architect how a growing company onboards, this is the role.

What You'll Do

Guide customers from contract to confident adoption

• Partner with the CSM to run a seamless transition from sales — aligning on customer goals, success criteria, and any context from the deal cycle that shapes how onboarding should be structured
• Lead kickoff calls, training sessions, and launch coordination, tailoring the approach to each customer's specific use cases (design review, supplier collaboration, internal reviews)
• Configure customer environments: integrations, SSO, workspace setup, user permissions
• Define and track onboarding milestones with clear timelines, holding customers accountable to launch goals while keeping the CSM looped in on progress and risks
• Ensure customers hit their first value milestone — not just "go live" but demonstrably using CoLab in their workflows
• Connect customers to CoLab Academy resources and self-serve learning paths that reinforce what's covered in live training and support continued adoption after the implementation engagement wraps

Navigate complex enterprise deployments

• Support large-scale rollouts (100+ users, multi-site deployments, global teams), adapting the onboarding approach based on customer complexity, readiness, and organizational dynamics
• Navigate multi-stakeholder environments — champion identification, executive alignment, and managing competing priorities across engineering, IT, and procurement teams
• Partner with customer IT teams on integration and security requirements