Senior Implementation Manager - Remote, US

About the Role

As an Implementation Manager, you will lead client onboarding and implementation processes, ensuring they unlock the full potential of Level AI to enhance customer experience. You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording, while driving efficient time to value.

Key Responsibilities

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships
• Successfully handle onboarding of multiple clients simultaneously
• Understand clients' business objectives and technical requirements
• Lead technical discovery sessions to ensure successful implementation of AI-powered customer support solutions