Senior Implementation Manager

About Mercury

Mercury is building the financial stack for ambitious startups. We combine banking, payments, credit, and financial workflows into a product founders actually want to use, and can trust as they grow.

Role Overview

As an Implementation Manager on the Revenue team, you'll work with Mercury's highest-value new customers at the very start of their journey. Your role is to lead sophisticated, high-impact implementation and education experiences that help founders understand what matters most, accelerate time-to-value, and build the operational confidence to run their business on Mercury from day one. You'll also bring meaningful influence to how we scale and improve the implementation function itself.

Key Responsibilities

• Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact
• Lead 1–2 focused implementation and training sessions per customer, centered on the products and workflows most critical to their success