Senior Implementation Coordinator

Accountabilities:

• • Lead end-to-end implementation activities for assigned growth and strategic healthcare clients, ensuring deployments remain on schedule, within scope, and aligned with client expectations.
  • Serve as a primary implementation contact, facilitating stakeholder meetings and maintaining strong communication, alignment, and momentum throughout the implementation lifecycle.
  • Develop and maintain detailed project plans covering milestones, deliverables, deadlines, success metrics, risks, and client commitments.
  • Lead payer enrollment workstreams, product demonstrations, guided enrollment sessions, training programs, and change management activities for large healthcare clients.
  • Conduct business reviews, workflow impact assessments, and gap analyses to tailor implementation and training approaches to individual client needs.
  • Monitor enrollment and training timelines, identify risks and delays, escalate challenges appropriately, and support go-live preparation and launch activities.
  • Partner with implementation analysts, project managers, product management, and other internal teams to coordinate technical deployment activities, address custom requirements, and improve documentation.
  • Maintain accurate implementation data and project records, monitor data quality metrics, conduct audits, and share best practices that improve consistency across implementations.
  • Support continuous improvement initiatives designed to enhance implementation processes, training materials, client adoption, and the overall customer experience.

  Requirements:

  • Bachelor’s degree or at least four years of implementation experience within a healthcare organization.
  • At least three years of specialized experience with payer enrollment, training, and/or change management within large healthcare organizations.
  • At least two years of experience supporting healthcare software or one year of experience working for a healthcare clearinghouse.
  • At least two years of experience with prior authorization, physician practice management, professional billing, and/or hospital billing.
  • Experience working with one or more practice management systems, electronic medical records, and/or radiology information systems.
  • Strong communication and stakeholder management skills, with the ability to build alignment among clients and internal teams.
  • Excellent organization and time-management skills, with the ability to manage multiple priorities, deadlines, project milestones, and deliverables in a fast-paced environment.
  • Demonstrated ability to lead client-facing implementation activities and maintain a strong focus on client satisfaction.
  • Preferred: Experience with Salesforce, Epic, and/or EDI enrollment processes.
  • Preferred: Strong understanding of payer enrollment, healthcare workflows, clearinghouse operations, and client-facing implementation best practices.
  • Sponsorship, in any form, is not available for this position.
  • As a remote-first role, candidates must be able to participate in virtual meetings with their camera enabled.

  Benefits:

  • Fully remote position within the United States.
  • Competitive salary and bonus structure.
  • Healthcare, dental, and vision benefits.
  • Generous Health Savings Account contribution.
  • 401(k) matching program available from day one.
  • Unlimited PTO for salaried employees plus 9 paid holidays.
  • Wellness reimbursement of up to $250 per year for eligible activities and programs.
  • Education reimbursement to support ongoing professional development.
  • Paid parental leave for birth and adoptive parents.
  • Continuous learning opportunities and access to industry and technology expertise.
  • Casual work environment and flexible approach to workplace culture.
  • Diversity and inclusion communities and employee groups.
  • Opportunities to participate in community volunteering and charitable initiatives.
  • Collaborative, remote-first environment focused on innovation, professional growth, and meaningful impact in healthcare technology.