Senior IAM Engineer - ForgeRock

About the Role and What You'll Be Doing

We are seeking a skilled ForgeRock Senior IAM Engineer to oversee the day-to-day administration, operational maintenance, and custom expansion of our Identity and Access Management platform. In this role, you will ensure high availability and optimal performance of the ForgeRock environment while actively developing custom scripts, authentication journeys, and plugins to meet evolving business needs. You will act as the bridge between core system engineering and day-to-day identity operations, maintaining platform stability and implementing custom configurations.

Key Responsibilities

Application Maintenance & Performance

• Monitor platform health across the ForgeRock software suite including Access Management (AM), Identity Management (IDM), Directory Services (DS), and Identity Gateway (IG).
• Manage system upgrades, critical security patches, and hotfix deployments with minimal disruption to business operations.
• Maintain directory integrations ensuring steady synchronization between ForgeRock components and connected enterprise systems like Active Directory, Azure AD/Entra ID, and HR systems.
• Optimize system capacity by tuning JVM, database connectors, and LDAP server performances to meet service level agreements (SLAs).

Operational Support & Triage

• Provide L3 technical support to resolve complex identity federation, single sign-on (SSO), and authentication routing incidents.
• Conduct root cause analysis on system failures, application performance drops, or certificate expirations, implementing permanent remediation steps.
• Oversee backup and disaster recovery protocols, verifying snapshot integrity for all identity data and configurations.
• Maintain technical documentation including operational standard operating procedures (SOPs), runbooks, and environment architecture diagrams.

Custom Configuration & Engineering

• Build custom authentication scripts and logic plugins utilizing Java, JavaScript, or Groovy to address advanced access use cases.
• Configure authentication journeys incorporating multi-factor authentication (MFA), risk-based conditional access, and Zero Trust validation policies.
• Develop JSON-based route profiles within ForgeRock Identity Gateway to enforce policy controls for legacy applications and microservice APIs.
• Automate deployment workflows using CI/CD pipelines.