Senior Fraud Investigator, EU - English & Spanish Speaking

Our Fraud Team

Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from fraud.

We’re looking for individuals who are passionate about preventing fraud and protecting our customers to join our team.

You’ll play a key role by…

• Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed
• Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
• Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
• Providing advice and support to victims of fraud on how they can protect themselves in the future.
• Communication to and from other banks about potential fraudsters in ours/their customer base
• Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
• Communication with law enforcement about crime we discover as part of our investigations
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)

We’d love to hear from you if…

• You have strong English written and verbal communication skills.
• You are Fluent in Spanish both written and verbal communication skills
• You are a strong team player and able to work effectively as part of a technical team.
• You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
• You can provide actionable specific feedback to a wide range of audiences and levels.
• You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
• You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.

What’s in it for you

• £31,100 - £39,250 (+ £2,500 Multilingual Premium)
• We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
• This role is remote based in the UK.
• £1,000 learning budget