Senior Fraud and Authentication Consultant

Accountabilities

• • Serve as a trusted advisor to strategic enterprise customers, providing technical and business guidance throughout discovery, implementation, optimization, and ongoing value realization.
  • Lead complex client engagements by assessing business and technical needs, defining appropriate solutions, and driving successful outcomes.
  • Conduct customer workshops, technical assessments, executive briefings, and consultations focused on authentication, fraud prevention, identity, and voice biometrics.
  • Analyze customer processes and operating models to identify opportunities for improved efficiency, risk mitigation, and security.
  • Guide customer teams through complex integrations, technical challenges, change management, and solution adoption.
  • Collaborate closely with Product, Engineering, Customer Success, and Sales teams to align solutions with customer objectives and deliver a seamless experience.
  • Build strong relationships with technical leaders, executives, and other key stakeholders while communicating complex concepts and business value clearly.
  • Develop and maintain thought leadership materials, including white papers, case studies, best practices, and reusable consulting resources.
  • Share customer insights and engagement learnings internally to influence product development, solution strategy, and consulting practices.
  • Mentor colleagues and contribute to a culture of continuous learning, knowledge sharing, and consulting excellence.
  • Stay current with emerging developments in AI, fraud, authentication, cybersecurity, voice technologies, and enterprise risk management.

  Requirements

  • 7+ years of experience in consulting, technical account management, solution delivery, or other customer-facing technical roles within SaaS, cloud, security, fintech, or related technology environments.
  • Demonstrated ability to lead complex enterprise engagements and solve challenging business and technical problems.
  • Strong expertise in enterprise architecture, authentication, fraud risk, identity, or voice-driven technologies.
  • Experience working with enterprise customers and navigating complex technical, operational, and business requirements.
  • Exceptional client relationship management skills, with the ability to establish trust and credibility quickly.
  • Comfortable presenting complex concepts, recommendations, and business value to C-level executives and technical stakeholders.
  • Strong understanding of how people, processes, and technology interact to drive business outcomes.
  • Highly AI-fluent, resourceful, proactive, and comfortable using emerging technologies to improve problem-solving and customer outcomes.
  • Excellent written, verbal, presentation, and communication skills.
  • Strong analytical and case-analysis capabilities, with the ability to identify root causes, evaluate options, and develop practical recommendations.
  • Resilient and adaptable when working through ambiguity, changing priorities, and complex customer challenges.
  • Strong ownership mentality, reliability, and commitment to delivering high-quality outcomes.
  • Preferred experience with contact center technologies, voice biometrics, or security solution integrations.
  • Preferred background in management consulting or high-growth technology environments.
  • Technical certifications in areas such as AWS, security, or networking, or an advanced degree, are advantageous.
  • Experience producing thought leadership content such as white papers, case studies, or best-practice documentation is a plus.

  Benefits

  • Base salary range of $109,000–$131,000 USD.
  • Eligibility for additional compensation through an annual discretionary bonus and/or commission payments, as applicable.
  • Equity opportunities for all employees.
  • Unlimited paid time off.
  • Company-wide rest days and paid company holidays.
  • Comprehensive health and welfare plans, including an employer-paid employee-only health plan.
  • Employer contributions to a Health Savings Account.
  • Affordable dental and vision coverage for employees and their families.
  • Employer-provided life and disability insurance, with additional supplemental options.
  • Paid parental leave for all parents, including birth, adoptive, and foster parents.
  • One year of diaper delivery for eligible new parents.
  • Identity protection services.
  • Recurring monthly phone and internet allowance.
  • One-time home office allowance.
  • Remote-first work environment.
  • Annual professional development and learning benefit.
  • Choice of an Apple MacBook Pro.
  • Retirement plan with a competitive 401(k) match.
  • Wellness program, Employee Assistance Program, and 24/7 telemedicine access.