Senior Forward Deployed Engineer

About the Role

The Senior Forward Deployed Engineer for AMER is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership across the United States and Canada. This role combines the execution depth of a Forward Deploy Engineer with the long-term ownership and customer leadership of a Technical Account Manager.

During early engagements, the Senior FDE leads platform bring-up, deployment execution, and initial workload onboarding. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, reliability, and expansion across sites and use cases.

This role reports into the Sr. Director of Customer Success & Delivery, Americas & US Federal and is intentionally designed to avoid fragmented ownership between deployment and post-sale success. Success is measured by speed to production, deployment quality, customer confidence, platform adoption, retention, and expansion.

Key Responsibilities

Deployment execution and platform bring-up

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS
• Execute deployments across the United States and Canada, including multi-site and hybrid environments
• Own infrastructure bring-up, platform configuration, and production readiness validation
• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers
• Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems
• Conduct field surveys to facilitate frictionless Galleon deployments

Technical account ownership and customer success

• Serve as the primary technical point of contact (L1) for assigned North American customers post go-live
• Own the technical success plan, adoption milestones, and operational maturity roadmap
• Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams
• Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs