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Smartsheet
Senior Forward Deployed AI Engineer (Remote Eligible)
engineeringfull-time -REMOTE, USA-
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
What You Will Do
- Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout.
- Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning.
- Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements.
- Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically.
- Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn't done.
- Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria.
- Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements.
- Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality.
What You Bring
- 6–10+ years production software engineering, including 3+ years deploying AI/ML to production. Deep Python; strong TypeScript/JavaScript.
- Proven track record leading complex enterprise technical engagements. You've managed customer relationships, navigated security reviews, and delivered production systems organizations depend on.
- Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimization, evaluation frameworks, agent deployment at scale.
- System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineer.
- Demonstrated ability to create reusable technical assets that others use in production. You think in platforms, not projects.
- Strong written and verbal communication. Architecture documents, runbooks, strategic memos, training materials. Your Deployment Kits are your portfolio.
- You leave teams better than you found them. You make sure the people you work with understand what was built, why it works, and how to own it without you.
- Ability to travel. This role requires domestic and international travel approximately 25–50% of the time.
- Legally eligible to work in the U.S. on an ongoing basis
- BS or MS in Computer Science, a related field
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