Senior Field Service Technician

Accountabilities:

• • Perform on-site field service activities within certified areas, including technical troubleshooting, diagnostics, maintenance, repairs, installations, commissioning, upgrades, retrofits, replacements, and end-of-life services.
  • Work directly with customers to identify operational challenges, eliminate pain points, and recommend opportunities to improve equipment performance and reliability.
  • Execute service activities in accordance with customer requirements, established work instructions, quality standards, and safety procedures.
  • Prepare material lists for service assignments and ensure all required parts, materials, and equipment are available and meet quality requirements.
  • Proactively identify potential equipment failures and recommend corrective actions to prevent downtime and improve system reliability.
  • Support the certification and development of Associate Field Service Technicians and Field Service Technicians by providing coaching, technical guidance, and hands-on support.
  • Supervise complex site activities and act as a technical trainer for colleagues and customers when required.
  • Build and maintain strong customer relationships by communicating service timelines, expectations, findings, and recommendations clearly and professionally.
  • Identify potential sales opportunities arising from customer needs and communicate relevant opportunities internally.
  • Identify product, service, and quality improvement opportunities and provide recommendations to management.
  • Prepare technical test plans, service documentation, and detailed reports outlining test results and findings.
  • Maintain a strong focus on workplace and environmental safety, promptly reporting unsafe practices, incidents, and potential hazards.
  • Manage administrative responsibilities effectively, meeting deadlines and maintaining a strong sense of urgency and ownership through completion of each assignment.

  Requirements:

  • Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience servicing critical power equipment, or an Associate degree in Electrical Technology with 6+ years of relevant experience, or a High School Diploma/GED with 8+ years of equivalent work and/or military experience servicing critical power equipment.
  • Strong hands-on experience with critical power equipment, electrical systems, field service, troubleshooting, maintenance, and commissioning.
  • Advanced written and verbal communication skills, with the ability to communicate effectively with customers, technicians, management, and stakeholders at varying organizational levels.
  • Demonstrated ability to collaborate effectively while also working independently in customer-facing field environments.
  • Advanced proficiency with Microsoft Office applications and moderate project management capabilities using tools such as MS Project or Excel.
  • Advanced ability to develop test plans and produce clear, accurate technical reports documenting test results.
  • Strong organizational and time-management skills, with the ability to manage administrative responsibilities and meet deadlines while handling multiple priorities.
  • Customer-focused mindset with strong relationship-building, problem-solving, and communication abilities.
  • Willingness to take ownership of assignments and work with a strong sense of urgency until the job is successfully completed.
  • Ability to coach and support other technicians and contribute to team development.
  • Must already have US work authorization that permits employment in the United States.
  • Must be located in Illinois and able to work remotely while traveling to customer sites as required.

  Benefits:

  • Annual base salary range of $68,600–$109,760, with final compensation based on qualifications, experience, and other relevant factors.
  • Remote work arrangement for candidates located in Illinois, with customer-site travel as required.
  • Choice of two medical plans, including a PPO option and a high-deductible plan with Health Savings Account eligibility.
  • Two dental plan options and vision coverage.
  • Company-paid life insurance equal to 2x base pay.
  • Company-paid accidental death and dismemberment insurance.
  • Company-paid short-term disability coverage for up to 26 weeks.
  • Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66⅔%.
  • Optional supplemental benefits, including accident, hospital indemnity, critical illness, and pet insurance.
  • Parental leave of up to 6 weeks.
  • Employee Assistance Program and Health Advocate resources supporting mental and behavioral health, healthcare navigation, virtual health, and infertility/adoption needs.
  • Employee discount program.
  • 401(k) savings plan with company contributions.
  • Employee Stock Acquisition Plan.
  • 11 paid holidays.
  • Vacation time based on years of service for eligible hourly and non-exempt employees.
  • Opportunities for professional development, career growth, and technical advancement.