Senior Field Service Technican

Accountabilities:

• • Perform field service activities at customer sites, including troubleshooting, diagnostics, installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, replacements, and end-of-life services for critical power equipment.
  • Identify technical issues and operational pain points, recommend corrective actions, and help customers improve equipment performance, reliability, and efficiency.
  • Prepare for and execute service assignments in accordance with customer requirements, technical work instructions, quality standards, and safety procedures.
  • Support the certification and development of Associate Field Service Technicians and Field Service Technicians by providing coaching, technical guidance, and hands-on training.
  • Supervise complex site activities and act as a trainer for colleagues and customers when required.
  • Prepare material and equipment lists for service activities, ensuring required parts, tools, and materials are available and meet applicable quality standards.
  • Proactively identify potential equipment failures and recommend preventative or corrective measures to reduce operational disruption.
  • Build and maintain strong customer relationships by communicating clearly about service timelines, expectations, technical findings, and recommended solutions.
  • Identify potential opportunities for additional products or services based on customer needs and communicate relevant opportunities internally.
  • Identify opportunities to improve products, service quality, and operational processes, providing recommendations to management.
  • Prepare detailed test plans, service documentation, and reports that accurately capture testing activities and results.
  • Maintain strict compliance with safety, environmental, and quality requirements, promptly reporting incidents and unsafe practices.

  Requirements:

  • Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with at least 6 years of experience servicing critical power equipment; alternatively, an Associate’s degree in Electrical Technology with 8+ years of relevant experience, or a high school diploma/GED combined with 10+ years of relevant work and/or military experience.
  • Strong hands-on experience servicing, troubleshooting, maintaining, and repairing critical power or related electrical equipment.
  • Advanced written and verbal communication skills, with the ability to explain technical information effectively to customers, technicians, and stakeholders at different organizational levels.
  • Strong collaboration and interpersonal skills, with the ability to work independently while partnering effectively with customers and internal teams.
  • Advanced proficiency with Microsoft Office applications and moderate project management capabilities using tools such as Microsoft Project or Excel.
  • Demonstrated ability to create and execute technical test plans and produce clear, accurate reports documenting results.
  • Excellent organizational skills, attention to detail, and the ability to manage administrative responsibilities while consistently meeting deadlines.
  • A strong sense of urgency, ownership, accountability, and commitment to completing assignments to a high standard.
  • Ability and willingness to work remotely while regularly performing customer-site service activities.
  • Candidates must already possess U.S. work authorization that permits employment in the country.
  • Willingness to travel as required by customer and service needs.

  Benefits:

  • Competitive annual salary of approximately $83,300–$133,280, depending on qualifications and experience.
  • Medical coverage with a choice between a PPO plan and a high-deductible health plan with Health Savings Account.
  • Core and Core Plus dental plan options, plus vision coverage.
  • Company-paid life insurance equal to 2× base pay and company-paid accidental death and dismemberment coverage.
  • Short-term disability coverage for up to 26 weeks and company-paid long-term disability coverage at 60% of pay, with an option to increase coverage.
  • Supplemental benefits including accident insurance, hospital indemnity, critical illness, and pet insurance.
  • Up to 6 weeks of parental leave and access to an Employee Assistance Program.
  • Health and wellbeing support resources, including mental and behavioral health services, health navigation, virtual health, and infertility/adoption resources.
  • Employee discount program and other voluntary benefits.
  • 401(k) savings plan with company contributions.
  • Employee Stock Acquisition Plan.
  • 11 paid holidays and vacation benefits based on years of service for eligible employees.
  • Remote work arrangement, with significant customer-facing field activity.
  • Opportunities for technical development, certification support, coaching, and career growth in critical power and energy technologies.
  • Inclusive workplace focused on safety, collaboration, professional development, and equal opportunity.