Senior Field Implementation Engineer

About the Role

As a Professional Services Engineer supporting NICE Public Safety customers, you'll be the primary technical lead responsible for installing and bringing complex solutions live in real-world environments. This is a hands-on, field-facing role where you'll travel to customer sites and support remotely to install, commission, upgrade, and cut over systems, making sure each deployment is stable, secure, and ready for production.

Key Responsibilities

• Install and commission complex solutions in real-world customer environments
• Work across servers, networking, databases, and telephony infrastructure
• Configure hardware and virtualization platforms
• Install Windows components and NICE applications
• Integrate with customer networks and PBX/CTI environments
• Complete detailed Installation Test Procedures before go-live
• Troubleshoot issues and manage escalations
• Communicate with customers and project managers
• Produce documentation, as-builts, and knowledge sharing materials