Senior Enterprise Process Engineer

Headquarters: United States URL: https://pos.toasttab.com/?srsltid=AfmBOoo8wW91HkpMsshu2DyL9RieQmtrYW9efWs9TGKeXL4NgPDGOv8k Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Senior Enterprise Process Engineer to drive the design and evolution of critical processes across the Enterprise line of business. As our Enterprise business continues to grow, scaling how work flows across teams, systems, and lifecycle stages is essential to delivering a consistent and high-quality customer experience. This role will focus on analyzing, designing, and improving the operational processes that support the Enterprise customer lifecycle — from acquisition through onboarding, success, support, and renewal. Working closely with stakeholders across Sales, Marketing, Solutions, Onboarding, Customer Success, Care, Billing, Product, and Systems teams, you will identify operational friction, redesign workflows, and ensure scalable processes are implemented effectively. The ideal candidate brings strong systems thinking, deep process improvement experience, and the ability to drive cross-functional change in a complex, fast-moving environment. A day in the life (Responsibilities) Enterprise Process Engineering: Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes. Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems. Cross-Functional Process Improvement Initiatives: Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams to drive process redesign efforts that improve how work flows across the Enterprise operating model. Lead structured process improvement initiatives from problem identification through implementati