Senior Engineering Manager, Messaging Channels

Primary duties

• Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform that every Postscript product is built on, and expansion into additional channels
• Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume
• Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams across Postscript
• Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability posture
• Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work
• Carry out performance management duties for your direct reports via just-in-time feedback, 1:1s, annual reviews, and continuous improvement opportunities
• Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript