Senior Engagement Manager

About the job

As a Senior Engagement Manager at Neo4j, you will be the strategic delivery lead steering our enterprise customers from technical vision to real-world deployment. Operating within our Professional Services organisation, you will champion the implementation of Neo4j’s industry-leading graph solutions, utilising agile, traditional, and hybrid delivery methodologies. This is a highly collaborative, technical leadership role where you will partner closely with customers, Sales, Pre-Sales Engineering, and cross-functional teams to deliver complex, high-value data initiatives on time and within budget.

You will sit at the epicenter of our delivery engine, managing multi-disciplinary, multi-location teams (onshore, offshore, and partners) to unlock the business value of connections and relationships in enterprise data. Whether unearthing insights for GenAI/GraphRAG architectures, fraud detection, or knowledge graphs, you will serve as a trusted partner to mid-to-senior level customer stakeholders. You will balance rigorous project management standards with an entrepreneurial mindset, driving customer satisfaction while identifying strategic expansion and up-sell opportunities.

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent practical experience).
• 5 years of experience autonomously managing mid-to-large, complex software implementation projects or technical enterprise engagements.
• Proven track record of managing and developing matrixed consulting teams and cultivating deep technical relationships with mid-to-senior customer stakeholders.
• Experience creating, maintaining, and presenting complex project governance artifacts, including Jira backlogs, risk assessments, financial margin analyses, and delivery schedules.
• Solid familiarity with Professional Services Automation (PSA) tools (e.g., Certinia/FinancialForce) for resource forecasting, utilisation tracking, and project financial governance.
• Excellent analytical, problem-solving, and cross-functional communication skills across technical and business stakeholders.

Preferred qualifications:

• Not specified.