Senior Enablement Business Partner

See yourself at Twilio

Join the team as Twilio’s next Senior Enablement Business Partner

At Twilio, we don’t just close deals; we build lasting customer partnerships. Our GTM Enablement team is the engine that keeps our global sales organization strategic, impactful, and executing at the highest standard.

We are looking for a Senior Enablement Business Partner who believes that coaching should be a structural advantage, not an afterthought. You won’t just be "managing tools"—you’ll be architecting the standard framework our sales leaders use to develop their teams and leveraging AI to scale critical organizational knowledge at the exact moment our field needs it.

About the job

This position is needed to lead the strategic design, execution, and optimization of Twilio's global sales enablement initiatives, focusing directly on elevating leadership coaching capabilities and maximizing tech stack adoption across our GTM teams.

As a Senior Enablement Business Partner, you will own the end-to-end strategy, deployment, and measurement of our core sales coaching program. You will establish the standard coaching frameworks that our sales leaders use to develop their teams. Additionally, you will drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools—ensuring every representative and leader maximizes their potential across our tech stack while proactively leveraging artificial intelligence to scale organizational knowledge and streamline enablement processes.

Responsibilities

• Design, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members.
• Define and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program.
• Architect and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce.
• Monitor and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them.
• Collaborate cross-functionally with Sales Leadership, GTM Sales Operations & Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.