Senior eCommerce Sales Manager

Accountabilities:

• • Develop and execute account strategies and initiatives across the brand portfolio for major eCommerce partners, including Wayfair and other leading digital retailers.
  • Lead, coach, and develop a direct-report eCommerce Account Manager, providing direction, prioritization, and support to achieve commercial objectives.
  • Own strategic relationships with additional eCommerce partners such as Build.com, Ferguson Home, Houzz, Overstock, and Bed Bath & Beyond.
  • Develop a deep understanding of customer platforms, marketplace dynamics, algorithms, commercial programs, and digital merchandising requirements, translating these insights into internal strategies.
  • Lead key growth levers including promotional planning and execution, performance measurement, pricing, advertising, and analysis of market trends.
  • Establish and implement sales goals, priorities, and account plans in alignment with internal and external decision-makers.
  • Strategically negotiate customer programs and commercial agreements designed to deliver sustainable and profitable growth.
  • Optimize pricing, promotions, advertising, product availability, content, and supply chain execution to strengthen organic digital shelf placement and customer performance.
  • Identify and implement improvements to operational and fulfillment capabilities that enhance the customer experience and support growth.
  • Lead internal and customer-facing meetings, establishing clear objectives, accountability, and follow-through across initiatives.
  • Independently manage and resolve escalated customer or operational issues, coordinating the appropriate internal resources when needed.
  • Use analytics platforms and business intelligence tools to evaluate performance, identify opportunities, and support data-driven commercial decisions.
  • Collaborate closely with Finance, Customer Solutions, Operations, Product Marketing, Sales, and other cross-functional teams to deliver financial, operational, and strategic objectives.

  Requirements:

  • Bachelor's degree in Business, Marketing, or a related field, combined with 5+ years of relevant professional experience.
  • Proven eCommerce account management experience with a major omnichannel retailer or digital commerce partner, preferably including Amazon or Wayfair.
  • Strong financial acumen and the ability to understand commercial performance, profitability, and account economics.
  • Demonstrated ability to translate complex sales, customer, and market data into clear insights and actionable business decisions.
  • Strong understanding of eCommerce channel dynamics, digital merchandising, promotional strategies, and marketplace performance drivers.
  • Proven ability to build productive relationships, influence stakeholders without formal authority, and communicate complex topics clearly at all organizational levels.
  • Highly motivated, resourceful, and solution-oriented, with strong judgment and the ability to determine when decisions or issues need to be escalated.
  • Excellent organizational and project management skills, with the ability to manage multiple priorities and drive initiatives through execution.
  • Comfortable working in a fast-paced, dynamic environment with changing priorities and high expectations for results.
  • Strong leadership and people-development skills, including experience managing or mentoring team members.
  • Ability and willingness to travel up to 25% for customer meetings, trade shows, and headquarters activities as required.
  • Strong analytical, communication, negotiation, and problem-solving capabilities.

  Benefits:

  • Competitive annual salary range of $103,700–$163,020 USD, with actual compensation determined by factors including experience, education, geographic location, and skills.
  • Remote work flexibility.
  • Comprehensive benefits programs supporting physical, mental, and financial well-being.
  • Retirement and savings programs.
  • Tuition reimbursement and employee incentive programs.
  • LinkedIn Learning access and ongoing professional development opportunities.
  • Opportunities to participate in cross-functional projects across the organization.
  • Flexible work environment supporting work-life balance.
  • Employee-led Business Resource Groups and an inclusive workplace culture.
  • Paid volunteer day annually.
  • Opportunities to contribute time, skills, and expertise to charities and nonprofit organizations.
  • Opportunities for professional growth and collaboration with teams across the organization.
  • Travel opportunities for customer engagement, trade shows, and industry activities.