Senior Domain Engineering Specialist- VDC

About the Role

The Senior Domain Engineering Specialist, (Veeam Data Cloud M365, Entra ID, and Salesforce) will be responsible for the onboarding and adoption of multiple Veeam Data Cloud Workloads. They will achieve success by getting customers up and running quickly and using their expertise to help with any team that calls upon them.

What You’ll Do

• Act as product and subject matter expert across multiple Veeam SaaS product
• Successfully onboard customers of various complexity across multi geos
• Utilize telemetry to conduct customer/account health checks and escalate matters as required.
• Help drive new case studies and references with assigned customers.
• Collaborate internally with post sales team and broader cross functional groups to drive continuous improvement and a superior customer experience
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
• Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Help collaborate and build out documentation for team processes.
• Contribute to a positive, innovative, adaptable, and growth minded work culture
• Proactively identify areas of potential customer risk and build action plans to help remediate
• Work with customers and Veeam Employees from a remote office location.
• Traveling up to 20% of working time.

What You’ll Bring

• Prior customer or technical success related work experience is required, 5+ years preferred
• Deep understanding of the Microsoft 365 environment