Senior Director, TMF Services

Who We Are

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 160 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified.

Summary

The Senior Director, TMF Services is a senior leadership role responsible for the end-to-end management and strategic direction of the TMF Services division, overseeing service delivery, operational growth, and the continuous expansion of service offerings. The Senior Director will lead the strategic growth, operational excellence, and delivery of LMK's Trial Master File (TMF) services while building strong relationships across LMK, TransPerfect, and its global client base. Serving as a visible market presence and internal champion, this role drives operational excellence, AI-enabled productivity, and client success across the division. The Senior Director works cross-functionally with internal stakeholders and external clients to ensure the highest standards of delivery while positioning the LMK’s TMF Services division for sustained commercial growth.

TransPerfect Life Sciences is a leading provider of services and technologies supporting global clinical trials and product development for the biopharmaceutical industry. As part of the TransPerfect family of companies, LMK Clinical Research Consulting is a recognized leader in Trial Master File (TMF) document management services and solutions. Together, TransPerfect and LMK deliver comprehensive, system-agnostic TMF consulting, document management, quality control, and inspection readiness services to sponsors of all sizes. By combining decades of expertise in TMF best practices, innovation, and clinical operations, TransPerfect and LMK help clients optimize TMF processes, maintain regulatory compliance, and accelerate clinical research with confidence.

What You Will Be Doing

• Partner with executive leadership to develop annual business plans, revenue targets, and service line roadmap.
• Support business development to identify, pursue, and close new business opportunities including new client relationships, expanded scopes of work, and strategic partnerships.
• Own Profit & Loss (P&L) accountability for the divisions TMF Services practice, driving profitability through efficient delivery models and pricing strategy.
• Continuously evaluate and implement best-in-class tools and workflows for eTMF management, TMF record quality, and inspection readiness.
• Establish scalable delivery frameworks and quality standards across client engagements.
• Monitor industry trends (regulatory guidance, technology evolution, competitive landscape) and translate insights into service improvements.
• Revise, implement and monitor departmental compliance with SOPs.
• Champion the adoption of AI technologies, automation, and digital tools to enhance team productivity and client outcomes.
• Serve as an executive sponsor for key client accounts, ensuring high levels of satisfaction, retention, and growth.
• Oversee the successful delivery of the TMF Services portfolio, ensuring projects meet quality, timeline, budget, and compliance objectives.
• Build trusted advisor relationships with client stakeholders at the director and C-suite level.
• Ensure team members meet departmental and project productivity and quality metrics by efficient execution of their project in line with project plan.
• Serve as a visible spokesperson and subject matter expert for the company in the eTMF and clinical operations space.
• Represent the organization as a thought leader and subject matter expert.