Senior Director, Segment & Solutions Marketing - US Remote

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

• In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
• PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

The Opportunity

You own demand creation and customer lifecycle. Your pillar decides who we go after, what we say, and which proof we lead with — by segment and by product — then makes existing customers worth more over time. You lead the segment owners (Liz and Jenn), product marketing (Matthew), and customer and field marketing.

Non-acute is the growth mandate, and it runs through you. The board wants rapid growth in that segment; your job is to make the market need what we sell, faster than the market expected to. You set the strategy and hold the demand-created number; Performance converts what you create.

What You’ll Own

Segment demand strategy

• Own the demand-created number across acute and non-acute, with non-acute growth as the headline.
• Set where we play and what we say by segment, and make sure campaigns reflect real market intelligence.
• Lead and develop the segment owners and product marketing team to execute on the strategy.