Senior Director, Renewals

Position Summary

The Senior Director of Renewals leads a team of Renewal Account Managers and Manager(s) responsible for a complex portfolio of subscription and SaaS renewals across the defined territory. This leader is accountable for maximizing recurring revenue through high renewal rates, churn mitigation, on-time execution, disciplined forecast management, price uplift, and partnership with Sales on expansion opportunities during the renewal cycle. The role serves as the senior renewals leader for the region, partnering cross-functionally to define strategy, enforce policy, and drive consistent execution across the customer lifecycle.

Responsibilities/Duties

• Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets.
• Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management.
• Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions.
• Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes.
• Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process.
• Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
• Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals.
• Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

Qualifications

Required Skills and Experience

• 8+ years of experience in software or SaaS renewals, retention, account management, or post-sales revenue leadership, including leadership of frontline managers.
• Proven track record of leading high-performing renewal teams that consistently deliver against ARR, renewal rate, uplift, and churn targets.
• Strong executive presence with experience leading complex commercial negotiations and customer-facing escalations.
• Demonstrated ability to build operating rigor through forecasting, inspection cadence, process discipline, and data-driven decision-making.