Senior Director - Presales Consulting

Accountabilities

• • Lead high-impact executive and technical product demonstrations for enterprise prospects, partners, and strategic stakeholders, adapting the narrative to both business and technical audiences.
  • Translate complex platform capabilities into compelling, outcome-driven stories that clearly communicate business value, differentiation, and potential ROI.
  • Establish and evolve presales storytelling frameworks and best practices to create consistent, high-quality customer experiences.
  • Lead structured discovery sessions and workshops to uncover strategic objectives, current-state challenges, technology ecosystems, loyalty requirements, and transformation opportunities.
  • Ask insightful consultative questions and translate customer needs into clearly documented business and technical requirements.
  • Partner with Sales and Product leadership to develop tailored solution strategies aligned with customer priorities and platform capabilities.
  • Create solution blueprints, demo narratives, industry-specific use cases, and day-in-the-life journeys that demonstrate how solutions can address real-world business challenges.
  • Influence deal strategy and help progress complex enterprise opportunities throughout the sales cycle, including qualification, solution design, and executive presentations.
  • Own the strategy and execution of industry-specific demo environments, ensuring they remain realistic, relevant, differentiated, and aligned with target markets.
  • Continuously enhance demo assets and experiences for industries including airlines, hospitality, retail, financial services, and telecommunications.
  • Lead presales contributions to RFPs, proposals, executive presentations, and other strategic sales materials.
  • Develop competitive intelligence frameworks, including battlecards, objection-handling strategies, differentiation points, and market insights.
  • Provide structured feedback from customer and prospect engagements to Product and Marketing teams to inform product roadmaps, positioning, and go-to-market strategy.
  • Serve as a subject matter expert on customer engagement, loyalty ecosystems, CRM, digital marketing, and related technologies.
  • Lead internal enablement initiatives and help teams deepen their understanding of platform capabilities, industry trends, competitive dynamics, and consultative selling approaches.
  • Contribute to thought leadership initiatives that strengthen market positioning and credibility within the global loyalty and customer engagement ecosystem.
  • Collaborate across North America, EMEA, APAC, and LATAM teams to support global opportunities and ensure consistency in presales execution.
  • Lead and develop global teams, fostering strong collaboration, accountability, knowledge sharing, and continuous improvement.

  Requirements

  • Bachelor’s degree in Business, Marketing, Information Systems, Engineering, or a related field.
  • 8+ years of relevant experience in presales consulting, solution consulting, sales engineering, technology consulting, or a related enterprise-facing function.
  • Proven experience leading product and technology demonstrations for complex SaaS, CRM, digital marketing, loyalty, or customer engagement solutions.
  • Strong consultative selling skills, with the ability to uncover client needs, challenge assumptions, and align technology solutions with measurable business outcomes.
  • Strong understanding of CRM, digital marketing, customer engagement, data-driven marketing, loyalty programs, and related technology ecosystems.
  • Experience supporting complex enterprise sales cycles, including opportunity qualification, discovery, solution design, deal shaping, forecasting, proposals, and solution adoption.
  • Demonstrated ability to engage confidently with executive, business, technical, and operational stakeholders.
  • Proven experience managing and developing global teams.
  • Exceptional verbal, written, presentation, storytelling, and communication skills, with the ability to turn sophisticated technical concepts into clear business value.
  • Strong strategic thinking and solution architecture capabilities, with the ability to connect customer requirements to practical technology solutions.
  • Experience developing demos, solution blueprints, RFP responses, executive presentations, competitive intelligence, and sales enablement materials.
  • Strong proficiency with PowerPoint or Keynote, Excel, and modern web-based business applications.
  • High level of ownership, initiative, adaptability, and curiosity, with the ability to operate effectively in a rapidly changing environment.
  • Comfortable collaborating across Sales, Product, Marketing, Customer Success, and other functions in a global, cross-functional organization.
  • Demonstrated ability to quickly learn new technologies, products, and industry concepts.

  Benefits

  • Opportunity to work with a modern, AI-driven enterprise loyalty and customer engagement platform.
  • High visibility and strategic influence over presales methodologies, demonstrations, discovery, and solution presentation practices.
  • Opportunity to shape complex enterprise opportunities and influence commercial strategy.
  • Global exposure through collaboration with clients and colleagues across North America, EMEA, APAC, and LATAM.
  • Opportunity to work across major industries including airlines, hospitality, retail, banking, and telecommunications.
  • Leadership opportunity with significant influence across Sales, Product, Marketing, and Customer Success.
  • Exposure to innovative CRM, digital marketing, AI, loyalty, and customer engagement technologies.
  • Opportunity to contribute to thought leadership and market positioning within the global loyalty and engagement ecosystem.