Senior Director of Software Quality Assurance

About Appspace

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Senior Director of Quality Assurance

As the Senior Director of Software Quality Assurance, you will own the strategy, organization, and culture of quality across Appspace's multi-product SaaS platform. This is a senior leadership role: you will build and lead a globally distributed QA organization spanning manual, automation, and performance testing, and you will set the direction for how quality is designed, measured, and continuously improved throughout the software development lifecycle. You will partner with engineering, product, and platform leadership to embed a shift-left quality mindset — making quality a shared discipline owned at the design stage, not a gate at the end. You will be accountable for the frameworks, tooling, metrics, and people that ensure Appspace ships reliable, performant, high-quality software at scale, in lockstep with our AI-driven development lifecycle (AIDLC).

A Day in the Life of a Senior Director of Software Quality Assurance

• Define and own the enterprise QA strategy and multi-year quality roadmap across Appspace's product suite including: Digital Signage, Space Reservation, Visitor Management, and Intranet, aligning quality investment with business and engineering priorities.
• Build, lead, mentor, and scale a globally distributed QA organization spanning manual, automation, and performance testing, working through QA managers and leads across multiple time zones.
• Establish the test automation strategy and standards, selecting and governing frameworks (e.g., Playwright, Selenium, Cypress, Appium, REST Assured/Postman) and driving coverage, stability, and maintainability across product domains.
• Direct the performance and reliability testing practice, setting load, stress, and scalability standards and defining latency, throughput, and error-budget targets for critical service boundaries.
• Own the quality gate strategy within CI/CD pipelines — defining how automated tests are triggered, what constitutes a release blocker, and how quality signals are surfaced to engineering teams and leadership.
• Define the quality metrics and reporting framework — defect escape rate, test coverage, automation ROI, release readiness, and trend-based regression detection — and brief executive leadership with clear, actionable quality posture.
• Champion a shift-left culture, partnering with product and engineering to embed quality practices, test design, and risk assessment early in the development lifecycle.
• Drive the adoption of AI-augmented testing approaches — test generation, self-healing automation, anomaly detection, and result analysis — within the AIDLC framework, including quality practices for AI-assisted and AI-generated code.
• Standardize test management, environments, and data strategy across teams (e.g., TestRail, Xray, Zephyr, Jira) to ensure traceability from requirements to results.
• Own the QA budget, tooling investments, and vendor relationships, and make build-vs-buy decisions across the quality tooling landscape.
• Recruit, develop, and retain top QA talent — setting career frameworks, performance standards, and a culture of continuous improvement across a global team.
• Communicate quality strategy, risk assessments, and capability roadmaps to engineering leadership.