Senior Director, Network Reliability
About the role
Senior Director, Network Reliability
Five9 is rebuilding leadership for its network function and needs a senior technical leader to take ownership of the entire environment.
The right candidate will have led production networks at scale, built teams that engineer and operate those systems, and helped organizations evolve from click-ops into true engineering-driven operating models. If you have not done that work yourself, this is not the right role.
Modernization is already underway, but the current team is short-handed and lacks several key skills. The person stepping into this role should expect that situation, stabilize the urgent work quickly, and begin rebuilding both the team and the operating model against clear and measurable timelines.
This is a player-coach role. You should stay close enough to the work to keep your judgment sharp and the team accountable and be willing to set the standard by example when needed. At the same time, you must step out of the critical path quickly enough that the team is not dependent on one person to make decisions or push changes forward. Carrying part of the senior technical load at the outset is expected, still operating that way six months in is not.
What success looks like in your first 120 days
- A working map of the network estate across our DCs and our cloud footprint, plus a clear-eyed read on the team you inherited