Senior Director - Customer Advocacy and Insights

Position Overview

Zeta is seeking a Sr Director of Customer Advocacy and Insights to lead our Customer Advisory Board (CAB) and Voice of Customer (VoC) programs—turning strong customer relationships into true partnerships, and creating opportunities for customers to share their success. As a key point of connection for customer feedback, you'll make it easy for customers to engage with Zeta—whether that's shaping what we build or partnering with us on stories, references, and co-marketing opportunities.

You'll build and run a scalable Voice of Customer program—bringing structure to how we listen, from our CAB and feedback channels to beta programs and follow-up. You'll partner closely with Product, Engineering, Customer Success, Sales, and Marketing to make sure customer input is heard, shared, and acted on.

You'll also work closely with Marketing and Communications to identify and elevate strong customer outcomes, flagging opportunities for reference stories, PR, and co-marketing. Success looks like customer insights shaping product and go-to-market decisions, strong participation in beta and early access programs, and customers who are excited to advocate for Zeta and share the results they're seeing.

Key Duties & Responsibilities

• Own the Customer Advisory Board (CAB) program including member strategy, recruitment, governance, meeting agendas, and facilitation