Senior Director, Accounts Receivable

Accountabilities

• • Lead, manage, and develop Accounts Receivable teams, including recruiting, onboarding, training, coaching, performance management, and employee development.
  • Oversee day-to-day Accounts Receivable operations and related functions, including Electronic Data Interchange (EDI), rejection management, and denial management.
  • Establish, implement, and continuously optimize departmental policies, best practices, standardized workflows, and operational processes.
  • Monitor the overall health of outstanding accounts receivable and develop action plans to reduce aging, resolve outstanding balances, and improve inventory performance.
  • Conduct root cause analysis to identify recurring issues and implement sustainable corrective actions across the revenue cycle.
  • Establish, monitor, and achieve departmental performance metrics and enterprise benchmarks to measure productivity, collections, quality, and operational effectiveness.
  • Analyze collection trends, payment processing performance, and other financial indicators to proactively identify fluctuations, risks, and improvement opportunities.
  • Prepare and support executive-level summaries, financial reporting, healthcare analytics, and performance presentations for senior leadership.
  • Provide executive oversight for system upgrades and enhancements involving Accounts Receivable inventory applications.
  • Maintain regular management meetings to review accounting data, discuss performance, address concerns, and align on corrective actions.
  • Oversee offshore revenue cycle relationships, resources, productivity goals, and service delivery performance.
  • Design and implement BPO performance trackers that compare operational results against established KPIs and service expectations.
  • Partner with offshore and U.S.-based service delivery and collections teams to understand and consistently meet client expectations.
  • Participate in recurring meetings with offshore teams to address client-specific issues, review KPI performance, and coordinate improvement initiatives.
  • Collaborate with offshore lead generation and delivery teams to streamline processes supporting new business opportunities.
  • Manage vendor relationships, assignments, and performance expectations.
  • Lead or participate in special projects and other strategic initiatives as assigned.

  Requirements

  • High school diploma or GED required.
  • Bachelor’s degree in Healthcare Administration, Business Administration, Benefits, or a related field preferred; equivalent education, training, and experience may be considered.
  • At least 5 years of experience in revenue cycle management or accounts receivable, preferably within healthcare or the health insurance industry.
  • At least 2 years of supervisory, management, or leadership experience preferred.
  • Experience working with offshore billing or revenue cycle operations is preferred.
  • Strong working knowledge of revenue cycle metrics, medical billing requirements, financial processes, and business operations.
  • Strong financial reporting and healthcare data analysis capabilities, with the ability to translate data into actionable recommendations.
  • Strong supervisory and management skills, including the ability to lead cross-functional and geographically distributed teams.
  • Excellent oral, written, and interpersonal communication skills, with the ability to communicate effectively with executives, managers, business stakeholders, and technical teams.
  • Strong presentation development and delivery skills, particularly for financial reporting and healthcare analytics.
  • Proficiency with word processing, spreadsheet, database, and presentation software.
  • Strong decision-making, organizational, time management, mathematical, and problem-solving skills.
  • Ability to identify recurring operational issues, determine root causes, and implement effective front-end and process-level solutions.
  • Ability to adapt communication style to different audiences and interact professionally with diverse personalities.
  • Demonstrated ability to establish and maintain productive professional relationships across departments and organizational levels.
  • Strong understanding of client expectations and the ability to balance operational performance with service quality.

  Benefits

  • Performance-based incentive plan and eligibility for a discretionary incentive bonus in accordance with applicable policies.
  • Competitive base compensation determined by factors including geographic location, skills, experience, qualifications, and other job-related considerations.
  • Leadership opportunity within a healthcare revenue cycle environment.
  • Opportunity to influence enterprise Accounts Receivable strategy, operational performance, and continuous improvement.
  • Exposure to executive-level financial reporting, healthcare analytics, technology initiatives, vendor management, and offshore operations.
  • Opportunities to lead and develop teams while driving measurable improvements in revenue cycle performance.