Senior DevOps Engineer

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role

As a Ping Identity Senior DevOps Engineer, you will be involved in maintaining our Cloud-based services. You will take ownership of operational maintenance. In this role you will be responsible for managing the customer environments, fulfilling service requests, onboarding new customers and upgrading existing environments. We follow a DevOps model: Development and Operations teams are integrated, running continuous deployments daily, and the teams collaborate in the solution's development, deployment, and operations.

You Will

• Manage customer environments and ensure their uptime, performance and security.
• Fulfill service requests related to customer environments to perform normal day to day operational tasks. This can include configuration changes and access requests.
• Onboard new customers by setting up their environments, configuring standard settings and working with the customer to set up connectivity.
• Upgrade and audit existing customer environments to ensure they are up-to-date with the latest software versions, patches, and security standards.
• Monitor the environment for issues and work with the support organization to troubleshoot in the event of issues.
• Collaborate with the development team to deploy new releases to customer environments.
• Document all procedures and maintain an up-to-date knowledge base for other team members.
• Report to the PingOne Advanced Services Software Development Manager

You Have

• 5+ years of experience in scalable, distributed systems architecture
• 2+ years of experience with Cloud Platforms including AWS or GCP
• 1+ years experience in working with Terraform
• 2+ years experience with containerization technologies, including Docker
• 1+ years experience with orchestration technologies, including Kubernetes
• Experience maintaining and troubleshooting automated service deployments, including provisions for networking, security, reliability, management, reporting, and configuration management
• Basic understanding of best practices for deployment automation
• Experience using Git in a team environment (merge requests, branching, push, and pulls)

You will have an advantage if

• You have an in-depth understanding of networking, including routing, naming, security, network performance, and network failure modes
• You have an in-depth understanding of the HTTP protocol
• You have an understanding of PKI
• You have experience with instrumentation and management of automated deployments