Senior Deal Desk Manager, EMEA

What You Will Do

Own the Deal Lifecycle

• Serve as the primary business partner for EMEA and APAC Account Executives, supporting complex enterprise deal structuring, pricing strategy, policy compliance, and exception oversight on non-standard commercial terms
• Manage the full quote-to-signature workflow: quote creation, pricing approvals, order form generation, and clean opportunity closure
• Maintain deal velocity – especially at month- and quarter-end – by proactively identifying and resolving blockers before they become fires
• Engage directly with sales leadership as a trusted commercial advisor, not just a support function

Shape How Deal Desk Operates Globally

• Partner with Deal Desk leadership to define, document, and refine the frameworks, playbooks, and policies that govern how deals get done across the business
• Bring a builder's mindset to process design – identify gaps, propose solutions, and drive consistency across regions and segments
• Translate EMEA and APAC commercial nuance – procurement norms, contract expectations, multi-currency dynamics – into globally scalable practices
• Act as a thought partner on how Deal Desk should evolve as the business scales, from tooling decisions to engagement models to self-serve design

Improve the Systems and Processes

• Support the build-out and optimization of Deal Desk tooling, CPQ systems, and approval automation in partnership with the Business Systems team.
• Maintain data integrity across Salesforce, IronClad, and related systems
• Identify and drive automation opportunities to reduce manual work and improve deal quality
• Design for self-serve where possible, and leverage AI to accelerate review, reduce errors, and scale impact

Drive Commercial Governance with Precision

• Enforce pricing policies, approval matrices, and contract standards across the region – with the judgment to know when to hold the line and when to escalate
• Serve as the first line of exception review for non-standard commercial terms, operating with the autonomy appropriate to a senior-level function

What we're looking for

• 7-10 years of Deal Desk experience, ideally at a high-growth B2B SaaS company
• Proven ability to support complex enterprise deals end-to-end, including non-standard structures, multi-year terms, and partner