Senior Data Engineer - Managed Services

Senior Data Engineer - Managed Services

Responsibilities

• Support of client’s Azure Data platform and Power BI Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment
• Consult, develop and advise on solutions in Microsoft Azure with tools such as SSIS, SSRS, SSAS, Synapse, Data Factory, Databricks, Data Lake, Data Warehouse
• Consult, develop, and advise on Power BI, including report development and modeling
• Consistently learn, apply, and refine skills around data engineering and data analytics
• Design and deploy data pipelines, models, and data driven solutions for clients in various industries
• Understand and work with customer on licensing involving Microsoft data solutions, and understand the limits/advantages of each licensing platform
• Preparing Data Analytic solutions for customers including importing data from multiple sources, performant star schema data models to be ingested via Power BI, and report and dashboard development.
• Communicate ticket status information to all associated parties and escalate cases as appropriate
• Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms
• Configure, administer, tune and develop client’s data environment based on contracted services
• Create and maintain updated documentation for each client’s environment
• Promote best practices for clients and internally to enhance and improve organizational processes
• Participate in recurring discussions with clients to review current issues and to propose possible solutions
• Collaborate with team members and client stakeholders to ensure our solutions align to our client’s needs

Requirements

• Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification
• Experience working in a support role and understanding standard support processes (i.e. ITIL)
• 5+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (SSIS, SSRS , SSAS, ADF, SQL DW, Synapse, Databricks, Power BI, Power Automate, etc.)
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change
• Work remote, but not alone – with a team filled top to bottom with data analytics professionals

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.