Senior Data Analyst, Fraud and Identity
About the role
Overview
About the Role - We are seeking a highly motivated, analytical, and organized individual to join the team who will leverage a combination of deep analytics skills and business acumen to identify, extract, and visualize opportunities across all areas of Fraud, which can then be used to drive meaningful improvements across various segments of the company. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, and a passion for continuous improvement, data integrity, and scalable solutions.
About the Team - The Fraud, Abuse, Identity & Reconciliation (F.A.I.R.) Ops & Analytics team at Instacart is a group of experienced, results-driven professionals dedicated to driving profitable growth, generating cost savings, and advancing the company's strategic objectives. By fostering strong cross-functional partnerships with Product, Engineering, Legal, and CX teams, we manage the end-to-end strategy and operations for Fraud, Abuse, Identity, and Reconciliation. We prioritize strategic thinking, creativity, and data-driven decision-making to build alignment and deliver impactful results.
This role reports to the Manager, Data Analyst, Fraud and Identity, who oversees Spread and Shopper costs along with financial losses related to Fraud, Abuse, Identity, and Reconciliations. The Senior Data Analyst will work closely with Product, Engineering, Operations, and other cross‑functional Analytics teams across Instacart.
About the Job
This role focuses on utilizing data to uncover insights, develop strategies, and drive improvements across Payments, billing, and fraud processes—spanning everything from the user checkout experience to internal financial reporting.
- Ownership of Data Analysis & Visualization: Monitor and improve critical KPIs such as fraud costs, chargeback volume, fraud rates and revenue leakage.
- Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making for process and performance improvement.
- Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Work alongside DS & Broader Fraud & Identity analysts to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical Shopper fulfillment, Shopper Payment and PoS (point of sale) Checkout data. Work closely with Compliance and Legal teams to meet reporting requirements and successfully