Senior Customer Success Specialist - Germany, Austria or UK (m/w/d)
About the role
WHAT IS IN IT FOR YOU
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:
- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals
JOB SUMMARY
Storyblok is hiring a motivated, enthusiastic Senior Customer Success Specialist to join our team. You'll support customers across every stage of their journey, making sure their experience with our platform is consistently excellent.
You'll partner closely with Customer Success, Support, and Sales to deliver outstanding service, drive retention, and maximize customer lifetime value. You'll build, refine, and improve processes and engagement tactics to consistently exceed customer expectations. And you'll be a true advocate for our customers — making sure their feedback and evolving needs are heard and acted on across the company.
This is a strong opportunity to grow your customer success skill set and build a lasting career in the field.
ESSENTIAL JOB FUNCTIONS
- Own a portfolio of customers — build relationships, understand their needs, and drive account growth.
- Deliver timely, professional responses to customer inquiries that set the standard for quality.
- Help customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team.
- Surface customer feedback to the right teams to help shape product improvements.
- Support the Customer Success Team with key administrative and operational work, including customer records and reporting.
- Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.
REQUIREMENTS
- Solid grasp of customer success principles and a genuine drive to keep learning.
- Excellent written and spoken English; fluent German required.
- Strong communicator with sharp interpersonal skills.
- Thrives in a collaborative team environment.
- Highly organized with strong attention to detail.
- 2–3 years of experience; training provided.
- Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.