MagicSchool AI

Senior Customer Success Operations Manager

operations["Full-Time"]Canada, USA

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

["Full-Time"]

INDUSTRY

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About the role

Role Description

Senior Customer Success Operations Manager who owns and scales the analytical, planning, and systems infrastructure for the CS organization. Drives measurable improvements in retention visibility, leadership decision-making, and cross-functional execution. Serves as the analytical backbone of the CS team.

Responsibilities

Own and administer CS tech stack including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption
Own design and execution of complex, cross-functional systems projects including self-serve renewal platform for digital partners
Balance technical requirements with business outcomes

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