Senior Customer Success Manager

<p><strong><span data-contrast="auto">WHO WE ARE </span></strong><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto">Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to </span><a href=" data-contrast="none"><span data-ccp-charstyle="Hyperlink"> data-contrast="auto">.</span><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>

<p><strong><span data-contrast="auto">THE ROLE</span></strong><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto">We are seeking a results</span>‑<span data-contrast="auto">driven Senior Customer Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth. This role is ideal for someone who excels in </span><span data-contrast="auto">client relationships, and who is ready to take on </span><span data-contrast="auto">responsibility influencing campaign </span><span data-contrast="auto">performance,</span><span data-contrast="auto"> client </span><span data-contrast="auto">retention, and account expansion. </span><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto">As a Senior CSM, you will own a portfolio of clients and serve as their primary point of contact, </span><span data-contrast="auto">providing day to day and strategic support</span><span data-contrast="auto">. </span><span data-contrast="auto">Your goal is to help them achieve their goals. </span><span data-contrast="auto">You will collaborate cross</span>‑<span data-contrast="auto">functionally with </span><span data-contrast="auto">Operations, Analytics, and Product to ensure campaigns launch flawlessly, </span><span data-contrast="auto">client </span><span data-contrast="auto">perform</span><span data-contrast="auto">s</span><span data-contrast="auto"> against key metrics, and</span><span data-contrast="auto"> the organization is</span><span data-contrast="auto"> aligned with each client’s </span><span data-contrast="auto">attribution model and </span><span data-contrast="auto">business objectives. </span><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto">In this role, you will closely monitor</span><span data-contrast="auto"> campaign</span><span data-contrast="auto"> performance data, lead </span><span data-contrast="auto">status</span><span data-contrast="auto"> </span><span data-contrast="auto">reviews, and proactively identify </span><span data-contrast="auto">opportunities</span><span data-contrast="auto"> </span><span data-contrast="auto">that strengthen outcomes. You will also surface and drive upsell </span><span data-contrast="auto">and cross</span><span data-contrast="auto">-</span><span data-contrast="auto">sell </span><span data-contrast="auto">opportunities, develop tailored growth ideas for each client’s </span><span data-contrast="auto">business, and partner with </span><span data-contrast="auto">Client Success Leadership</span><span data-contrast="auto"> </span><span data-contrast="auto">on long</span>‑<span data-contrast="auto">term expansion strategies. </span><span data-ccp-props="{}"> </span></p>

<p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>

<p><strong><span data-contrast="auto">RESPONSIBILITIES</span></strong><span data-ccp-props="{}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own and maintain strong relationships with accounts, ensuring client success through up</span><span data-contrast="auto">-</span><span data-contrast="auto">sells, cross-sells, renewals, and overall account growth. </span><span data-ccp-props="{}"> </span></li>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client</span><span data-contrast="auto">’</span><span data-contrast="auto">s </span><span data-contrast="auto">reporting </span><span data-contrast="auto">methods. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals. </span>  </li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Possess a deep understanding of </span><span data-contrast="auto">KPIs and goal-setting, proactively providing optimization recommendations to maximize performance. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Lead</span><span data-contrast="auto"> </span><span data-contrast="auto">client meetings, including weekly status updates and </span><span data-contrast="auto">Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Maintain clear documentation of processes, timelines, and deliverables across your accounts. </span><span data-ccp-props="{}"> </span></li>

</ul>

<p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>

<p><strong><span data-contrast="auto">REQUIREMENTS </span></strong><span data-ccp-props="{}"> </span></p>

<ul>

<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">3 - 5+  years of experience in digital advertising</span><span data-contrast="auto">, </span><span data-contrast="auto">marketing, </span><span data-contrast="auto">or client services.</span></li>

</ul>

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