Senior Customer Success Manager - US East [IC3]
About the role
Who we are
Everything is changing in how software gets built, and Sourcegraph is at the center of that transformation. With Code Search, Deep Search, and MCP, Sourcegraph is the world’s most powerful code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases with speed and confidence.
Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.
If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us.
Hours & location
While we hire anywhere in the world, we have a preference for someone in the United States (EST).
Preferred locations:
- United States (Eastern Standard Time)
Why this job is exciting
You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 15-20 enterprise accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.
This isn't a passive relationship management role. You'll be in the product, analyzing telemetry and adoption patterns, leading enablement sessions, driving strategic customer conversations, and partnering closely with Named AEs and Field Engineers to expand customer value over time. Sourcegraph is also at an exciting inflection point as we evolve from a seats-based model toward more consumption and workflow-oriented adoption, making the CSM's impact on customer outcomes more tangible than ever.
Within one month, you will…
- Build relationships with your team, Named AEs, and Field Engineering counterparts
- Learn our product, value proposition, customers, and internal processes
- Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph
- Begin taking over your first accounts and establishing yourself as a trusted point of contact
Within three months, you will…
- Own regular customer cadences, developing a strong understanding of customer workflows, use cases, and business priorities
- Build value narratives and monitor adoption health signals across your book of business
- Identify customers requiring additional enablement, executive alignment, or risk mitigation, and prioritize accordingly
- Independently lead product trainings, workflow discussions, and enablement sessions without relying on Field Engineering for standard engagements
- Partner with Named AEs on renewals, expansion opportunities, and strategic account planning
- Begin identifying opportunities to expand adoption across additional teams, workflows, and use cases through multithreading and deeper stakeholder engagement
Within six months, you will…
- Lead strategic conversations with technical and executive stakeholders, helping customers connect Sourcegraph adoption, AI-assisted workflows, and broader platform usage to measurable engineering and business outcomes
- Drive broader adoption across your accounts, increasing usage of Deep Search, MCP, and consumption-based capabilities
- Serve as the voice of your customers internally, partnering with EPD, PMM, Support, and Sales to influence product direction