Senior Customer Success Manager II, Omni Commerce
About the role
About Us
Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the Role
We are seeking a Senior Customer Success Manager II, Omni Commerce who brings deep Omni (focus is on Walmart & Target) retail expertise and the ability to lead highly complex, strategic customer relationships with full autonomy. Within the context of this role context, Commerce refers to Pacvue's retail operations platform spanning digital shelf optimization, inventory management, buy-box dynamics, and pricing and promotion strategy, distinct from retail media or Commerce Media as used in agency contexts. This role sits at the intersection of customer success, commerce strategy, and product influence, bringing advanced, wide-ranging expertise across Omni retailers' commerce ecosystems — digital shelf optimization, inventory management, buy-box dynamics, and pricing and promotion strategy — and applying it to influence customer outcomes and partner teams.
In this role, you'll bring expertise in how these operations function across our Omni retailers, specifically Walmart and Target, and how dynamics in one channel affect performance in another.
This individual will own the end-to-end customer experience for a portfolio of enterprise Commerce accounts, with particular focus on Pacvue's growing Omni Commerce offering. They will be the primary point of contact for senior clients.