Senior Customer Success Manager

What you'll do

• You will own and lead Affirm’s largest relationships with our international partners to build connections, drive growth and oversee long-term strategy across multiple business units.
• You will be responsible for defining and driving the strategic vision for the partnership, aligning joint priorities with Affirm’s broader goals, and influencing senior stakeholders on both sides.
• You will develop and execute multi-year growth roadmaps, including product integrations, co-marketing strategies, and go-to-market expansions that drive significant GMV, revenue, and user acquisition.
• You will analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities.
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results

What we look for

• 10+ years of B2B client-facing experience; preferably in a tech or fintech environment.
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills, with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Experience structuring, negotiating, and closing large-scale commercial contracts. (e.g., RFPs, renewals, and multi-year agreements)
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.