Senior Customer Success Engineer

About the Role:

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Drive long-term customer outcomes across the Veeam Data Platform
• Lead onboarding, adoption, and optimization
• Proactively identify churn risk, migrations, and upsell opportunities
• Apply deep disaster recovery and resilience expertise
• Conduct recovery simulations, DRMM assessments, and quarterly resilience reporting