Senior Customer Resident Architect

About the Role

We are seeking an experienced Staff Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.

This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

What You'll Do

• Accelerate Customer Success Across the Lifecycle
  • Support strategic pre-sales opportunities by providing technical expertise to prospects
  • Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
  • Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades