Senior Customer Marketing Manager

Overview

Menlo Security is seeking an outstanding Customer Marketing Manager to seize a truly high-impact opportunity at the nexus of cyber's hottest segments: AI security, data security, and browser security. Menlo has an established and growing base of innovative, happy customers whose stories are vital to our mission of enabling the world to connect, communicate and collaborate securely without compromise.

About This Job

The Customer Marketing Manager will define, build, and scale world-class global programs that amplify the voice of our diverse customer base. You will be the central point for connecting our happiest customers with critical marketing and sales opportunities. This role requires a blend of strategy, relationship management, and hands-on execution to deliver high-impact programs and assets that demonstrate the real-world value of Menlo Security's browser security products. You'll be bridging the gap between Customer Success and Marketing, creating measurable value for both.

Key Responsibilities

• Strategic Owner of Global Customer Advisory Board (CAB) Program: Define the strategy, structure, and value proposition for the global CAB program, ensuring executive alignment and member satisfaction. Directly run and coordinate the annual North America CAB. Drive the strategy and agenda for other regions, working with the local teams to execute the event.
• Global Customer Reference Program: Develop, launch, and own a comprehensive global customer reference program to strategically support sales cycles and marketing initiatives.
• Customer Reference Asset Development: Own the end-to-end process for creating high-impact reference assets (e.g., case studies, videos, testimonial quotes), working collaboratively with Customer Success Managers (CSM), Sales, partners, and customers.
• Customer Speaker Bench Ownership: Own and manage the global customer speaker bench for sourcing and preparing customers to speak at marketing events, provide compelling quotes for content, and serve as references for sales and prospects.
• Set the Standard: Define and own key performance indicators (KPIs) for all customer marketing programs, ensuring tight alignment with overall business objectives as well as the Marketing and Customer Success organizations' goals.
• Cross-Functional Collaboration: Act as a liaison between Marketing, Customer Success, Sales, and Product to ensure alignment.