Senior Customer Experience Manager (Central)
About the role
Summary
The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.
Location
Candidates must be located in the Central United States.
What You’ll Do
Strategic Project Ownership:
- Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
- Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
Customer Engagement and Advocacy for Cloud Security:
- Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
- Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.
Program Transformation:
- Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.