Senior CRM Consultant

Accountabilities

• • Lead the execution of CRM campaigns and customer engagement programmes across multiple channels using modern CRM and marketing automation platforms.
  • Configure and customize Braze or comparable platforms to translate agreed strategies, customer journeys, and campaign plans into effective solutions.
  • Build, launch, and continuously optimize targeted campaigns using segmentation, personalization, automation, and lifecycle marketing capabilities.
  • Collaborate closely with CRM strategists, project managers, technical teams, and clients to ensure seamless alignment between strategy and execution.
  • Manage and analyze customer data to support audience targeting, campaign performance, personalization, and optimization.
  • Conduct thorough QA across campaigns, integrations, data, and supporting documentation to ensure accuracy and delivery quality.
  • Monitor campaign performance and produce clear reports with actionable insights and recommendations.
  • Act as a trusted client partner, understanding business requirements and translating them into practical and effective CRM solutions.
  • Stay informed about platform capabilities, CRM trends, and industry best practices, applying relevant innovations to improve client outcomes.
  • Identify opportunities to improve campaign delivery processes, platform utilization, operational efficiency, and overall CRM performance.
  • Contribute to a collaborative and entrepreneurial environment by taking ownership beyond your immediate responsibilities and supporting wider team objectives.

  Requirements

  • 5+ years of professional experience in CRM, marketing automation, lifecycle marketing, customer engagement, or a related discipline.
  • Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or comparable CRM and marketing automation platforms.
  • Proven experience designing and executing multi-channel CRM campaigns and customer journeys.
  • Strong understanding of segmentation, personalization, lifecycle marketing, customer engagement, and digital marketing principles.
  • Experience working with customer data, relational databases, audience management, and campaign performance reporting.
  • Excellent attention to detail, particularly when performing QA across campaigns, integrations, data, and documentation.
  • Strong communication and stakeholder-management capabilities, ideally developed in client-facing, consultancy, or agency environments.
  • Ability to collaborate effectively with strategists, project managers, technical teams, and clients in a fast-paced setting.
  • Strong organizational and problem-solving skills, with a proactive, solution-oriented approach.
  • Comfortable taking ownership of complex deliverables while maintaining a high standard of accuracy and client service.
  • Curious and adaptable, with a willingness to continuously develop platform expertise and stay ahead of evolving CRM and marketing technology practices.
  • Valid authorization to work in the country of residence is required; visa sponsorship is not available.
  • Comfortable working under a BYOD policy and, where applicable, providing required incorporation and insurance documentation for contracting arrangements.

  Benefits

  • Remote-first working model, allowing you to work from wherever you are most productive.
  • Opportunity to collaborate with talented colleagues across Europe, the US, and other international markets.
  • Exposure to diverse CRM, marketing automation, customer engagement, data, and personalization projects.
  • Fast-paced environment offering significant learning opportunities and the chance to develop your expertise quickly.
  • Supportive culture centered on collaboration, ownership, personal development, and shared success.
  • Clear opportunities for career progression and meaningful responsibility.
  • Meetups, events, and team experiences designed to build connections across the distributed organization.
  • Opportunity to work with modern CRM and Martech technologies and help deliver measurable customer and business outcomes.