Senior Creative Account Manager

Accountabilities

• • Serve as the primary strategic partner for assigned clients, building trusted relationships through regular communication, consultative guidance, and a strong understanding of their business objectives.
  • Manage a diverse portfolio of clients, adapting priorities and engagement strategies to meet different business needs and opportunities.
  • Lead complex gifting programs end-to-end, from product curation and creative development through execution, fulfillment, and delivery.
  • Identify creative solutions, upsell opportunities, and strategic initiatives that increase revenue, protect margins, and strengthen long-term client relationships.
  • Monitor revenue, pipeline health, account performance, and business risks, taking proactive action to protect and grow the portfolio.
  • Manage client escalations with speed, empathy, and sound judgment while maintaining trust and satisfaction.
  • Demonstrate strong knowledge of technology-enabled gifting solutions, including digital storefronts, preferred gifting programs, and automation capabilities.
  • Collaborate closely with Sales, Creative, Operations, and other internal teams to communicate priorities, coordinate resources, and ensure seamless execution.
  • Provide clear and consistent creative direction to internal creative teams for lookbooks, programming briefs, and other client-facing materials.
  • Apply knowledge of promotional products, gifting trends, and consumer preferences to guide clients toward innovative, relevant, and on-brand solutions.
  • Contribute to strategic planning, continuous improvement, and the development of scalable approaches that enhance client and business outcomes.

  Requirements

  • 4+ years of experience in client-facing roles such as Account Management, Customer Success, Sales, or a related field.
  • Demonstrated success owning revenue targets, growing a book of business, protecting margins, and accurately forecasting performance.
  • Strong relationship-building skills, emotional intelligence, and executive presence, with confidence leading strategic conversations with senior stakeholders.
  • Excellent communication skills, with the ability to communicate clearly, directly, and effectively across different audiences.
  • Strong organizational and project management abilities, with proven capacity to manage multiple priorities, clients, deadlines, and deliverables in a fast-paced environment.
  • Commercially minded approach with the ability to identify and convert expansion opportunities while proactively addressing retention and churn risks.
  • Technology proficiency and experience working with platforms such as Salesforce, Front, Slack, and Google Workspace, combined with the curiosity and adaptability to learn new systems.
  • Strong understanding of promotional products, branded merchandise, gifting, or related industries and current market trends.
  • Creative and solutions-oriented mindset with strong ownership, follow-through, and commitment to continuous improvement.
  • Ability to influence, collaborate with, and coach colleagues across functions.
  • Comfortable working independently while maintaining strong cross-functional collaboration and accountability.

  Benefits

  • Base salary of $80,000 per year.
  • 30% incentive-based compensation, with an estimated $104,000 OTE.
  • Medical, dental, and vision insurance.
  • Flexible paid time off.
  • Paid company holidays.
  • Work-from-home stipend for new hires.
  • Opportunity to work with leading brands and support thousands of personalized gifting experiences each year.
  • Exposure to a technology-driven environment combining proprietary platforms, automation, fulfillment, and third-party integrations.
  • Opportunity to support clients across 180+ countries and influence the full customer and recipient journey.
  • Collaborative, cross-functional culture focused on high-quality, curated experiences.
  • Opportunities to contribute to new technology capabilities, workflows, and innovative client solutions.
  • Equal opportunity workplace committed to a fair, inclusive, and merit-based environment.