Senior Content Manager

Accountabilities

• • Own assigned content projects end-to-end, covering learning design, production, quality review, publishing, and LMS delivery.
  • Design structured learning paths, courses, and certification programs tailored to different learner personas and skill levels, from beginner through advanced.
  • Apply instructional design methodologies such as ADDIE and Bloom's Taxonomy to create content with clear and measurable learning outcomes.
  • Manage relationships with subject matter experts across Product, Engineering, and Customer Success, ensuring technical accuracy and practical relevance.
  • Translate complex technical information into clear, engaging, and accessible learning experiences for learners with different levels of technical expertise.
  • Manage production workflows, including scripting, multimedia development, review cycles, revisions, and publishing.
  • Maintain accountability for content quality, including instructional effectiveness, consistency of tone, technical accuracy, and incorporation of learner feedback.
  • Contribute to instructor-led training initiatives by developing storyboards, delivery scripts, and alignment between instructor-led and on-demand learning experiences.
  • Collaborate with other Senior Content Managers to maintain shared style guidelines, templates, production standards, and quality expectations.
  • Track and report project-level metrics such as module releases, completion rates, learner satisfaction, and content validation.
  • Leverage AI tools and methodologies to improve content production, workflows, and operational efficiency.
  • Contribute to team-wide documentation, processes, and workflow improvements.
  • Coordinate with Marketing on content launches and positioning, while partnering with cross-functional teams on shared learning initiatives and certification programs.

  Requirements:

  • 3–5 years of experience in instructional design, technical content creation, learning development, or a related field, preferably within a B2B SaaS environment.
  • Demonstrated ability to independently own content initiatives from initial concept and instructional design through production, quality assurance, and delivery.
  • Strong foundation in instructional design, with the ability to structure learning experiences around measurable outcomes rather than simply presenting information.
  • Experience managing multimedia content production workflows, including video, interactive learning content, visual design, and related media.
  • Proven ability to work directly with subject matter experts and translate complex technical concepts into content that is accessible to learners.
  • Strong project management and organizational skills, with the ability to manage multiple workstreams, deadlines, stakeholders, and review cycles independently.
  • Proficiency with modern content creation and learning management tools such as Camtasia, Articulate, Notion, or comparable platforms.
  • Strong written and verbal communication skills and the ability to collaborate effectively across Product, Engineering, Customer Success, Training, and Marketing.
  • Comfortable working autonomously in a remote and asynchronous environment.
  • Demonstrated ownership, accountability, adaptability, and a collaborative team mindset.
  • Experience in cybersecurity, open-source technologies, or technical SaaS environments is a plus.
  • Familiarity with AI-assisted content creation and production workflows is an advantage.

  Benefits:

  • Competitive salary ranging from $105,000 to $115,000 USD.
  • Equity participation, allowing employees to share in the company's success.
  • Fully remote, flexible-first working environment designed to support work-life balance.
  • Choice of equipment and tools to create a personalized and effective work setup.
  • Twice-yearly regional and global in-person gatherings and offsites.
  • Opportunities to contribute to a fast-growing cybersecurity and technology environment.
  • Professional growth opportunities through meaningful ownership and cross-functional collaboration.
  • Inclusive workplace committed to equal employment opportunity and welcoming talent from diverse backgrounds and experiences.