Senior Consultant, Agentic Change Enablement

About Egen

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results.

About the opportunity

Egen is looking for a Customer Success and Engagement Manager to join our growing Service Delivery team. This is a critical, external client-servicing role, imperative to the successful execution of the large-scale cloud and IT transformation projects we deliver. As a Customer Success and Engagement Manager, you will be the central point of contact for program execution and delivery for your accounts, holding a full 360-degree view of the client's business and our partnership. You will be empowered to take full ownership of the client relationship, ensuring not only the success of delivery but also the financial health and strategic growth of the account.

Responsibilities

1. Agentic Change Strategy & Planning

• Apply structured change management methodologies (e.g., Prosci/ADKAR, Kotter) to design tailored strategies for complex AI and Workspace transformations.
• Facilitate Gemini Enterprise Discovery Workshops and conduct change impact analyses to identify risks, gaps, and 'agentic' opportunities.
• Define 'North Star' outcomes and success metrics (KPIs) to track adoption progress and organizational health.
• Document key policy and process impact changes resulting from the integration of AI into daily operating rhythms.

2. Stakeholder Engagement & Executive Advisory

• Support and engage senior leaders and executive sponsors, coaching them on their visible change leadership role.
• Anticipate and proactively manage resistance to AI, developing targeted mitigation strategies for high-risk stakeholder groups.
• Build and activate 'Gemini Captain' (Change Champion) networks to amplify adoption at scale through peer-to-peer learning.
• Serve as a natural 'bridge,' translating complex technical AI concepts into compelling business value and strategic imperatives.

3. Training, Education & Communication

• Develop persona-based learning journeys and role-based training programs that build competency in agentic solutions.
• Create compelling change narratives that frame AI-driven efficiencies as an opportunity for workforce evolution, not replacement.
• Leverage Google Workspace tools (Slides, Sites, Docs, Vids) to produce high-quality enablement assets, including leader toolkits and prompt libraries.
• Design and lead 'Art of the Possible' kickoffs and dynamic design-thinking sessions using tools like Miro or Mural.

4. Adoption Measurement & Sustainment

• Lead Gemini Enterprise Pilot programs, managing Vanguard Cohorts and capturing baseline productivity reports.
• Establish multi-layered support systems, including Slack/Teams channels, office hours, and deploye