Senior Community Manager

Accountabilities

• • Support the development and ongoing growth of a dedicated community hub for discussion, education, feedback, and connection.
  • Help establish scalable community systems, frameworks, standards, and engagement rituals that increase participation and belonging.
  • Define and improve member journeys, including how users join, contribute, receive recognition, and remain engaged.
  • Develop and evolve an ambassador program, including ambassador journeys, contribution loops, rewards, governance, onboarding, and activation.
  • Source, onboard, activate, and nurture ambassadors who can represent the brand authentically across digital and real-world communities.
  • Partner with marketing, social, and product teams to connect ambassadors and community members with relevant brand and product initiatives.
  • Grow and manage micro-communities across platforms such as Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging community channels.
  • Facilitate authentic conversations, establish community rituals, and create human-centered engagement experiences.
  • Identify community needs, trends, and sentiment early and act as a bridge between users and internal teams.
  • Monitor community sentiment and contribute to crisis response, brand safety, moderation standards, and community guidelines.
  • Collaborate with product and engineering teams to translate community feedback and insights into meaningful product and roadmap input.
  • Mentor junior team members and contribute to the development of community management standards and best practices.

  Requirements

  • 5+ years of professional experience in community management, ambassador programs, developer relations, or a closely related field.
  • Proven experience developing and managing community hubs, ambassador programs, or comparable community initiatives.
  • Experience facilitating user communities, events, or other community-driven activation programs.
  • Strong written and verbal communication skills, including demonstrated copywriting ability.
  • Ability to motivate, engage, and build trust with diverse groups and community members.
  • Proven ability to independently own programs from strategy through execution while collaborating effectively with leadership and cross-functional stakeholders.
  • Strong analytical and strategic thinking skills, with the ability to evaluate trade-offs and make sound decisions.
  • Good understanding of digital community dynamics, online culture, and engagement behaviors.
  • Based in the United States with strong familiarity with U.S. online culture.
  • Strong organizational skills and the ability to manage multiple initiatives while maintaining consistent execution.
  • Preferred: Experience with developer relations or community building at larger organizations.
  • Preferred: Strong interest in open-source ecosystems, privacy, cybersecurity, or internet culture.
  • Preferred: Experience with community platforms and tools such as Discourse, DEV, Guild, Orbit, Commsor, Common Room, or similar solutions.

  Benefits

  • Meaningful work with the opportunity to support products and communities trusted by millions of users.
  • Stock options, providing employees with an opportunity to share in the organization's long-term success.
  • Appropriate hardware and software to support high-quality work.
  • Learning and development opportunities with significant ownership and exposure to challenging projects.
  • Comprehensive employee benefits, including health coverage, retirement options, generous leave, and wellness support.
  • Opportunities for in-person collaboration with international colleagues and teams.
  • Flexible working arrangements that allow employees to structure their schedules around team and business needs.
  • A high-impact environment that values autonomy, experimentation, collaboration, and measurable results.