Senior Client Success Partner

About the Role

As a Senior Client Success Partner, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.

The Senior Client Success Partner will play a key role in ensuring successful deployment and adoption of Qventus' perioperative and PCC solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.

Key Responsibilities

• Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.
• Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
• Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
• Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
• Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients.
• Partner with the Marketing team to establish standard collateral for client training and engagement.
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.